Website: www.iscshajjandumrah.co.uk
Company Name: ISCS Hajj and Umrah

1. Introduction

ISCS Hajj and Umrah ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect and process the following personal data:

• Personal Information: Full name, date of birth, nationality, passport details, and visa application details.
• Contact Details: Phone number, email address, and postal address.
• Booking Information: Travel dates, accommodation preferences, and special requirements.
• Payment Information: Bank details, payment method, and transaction history.
• Technical Data: IP address, browser type, and usage data through cookies.

We only collect the data necessary to provide our services and fulfil legal requirements.

3. How We Collect Your Data

We collect personal data through:

• Website booking forms
• Phone calls and email inquiries
• Social media interactions
• Cookies and tracking technologies

4. How We Use Your Data

We use your data for the following purposes:

• Hajj & Umrah Bookings: Processing travel arrangements, visas, and accommodation.
• Customer Support: Responding to inquiries and providing assistance.
• Marketing & Communications: Sending updates, offers, and religious travel advice (with your consent).
• Legal & Compliance: Meeting regulatory and legal obligations.

We do not sell or rent your personal data to third parties.

5. Data Sharing & Third Parties

We may share your data with:

• Visa processing agencies for Hajj & Umrah applications.
• Travel partners such as airlines, hotels, and transport providers.
• Payment processors for secure transactions.
• Regulatory authorities when required by law.

We ensure that all third parties comply with UK GDPR standards to protect your information.

6. International Data Transfers

As part of our services, your data may be transferred outside the UK, particularly to Saudi Arabia for Hajj & Umrah processing. We take appropriate safeguards to protect your data in accordance with GDPR regulations.

7. Data Retention & Security

We retain your data only for as long as necessary to fulfill our services and legal obligations. We implement strict security measures, including:

• Secure servers and encryption
• Restricted access to personal data
• Regular security audits

8. Your Rights Under UK GDPR

You have the right to:

• Access the personal data we hold about you.
• Request corrections to inaccurate or incomplete data.
• Request deletion of your data (subject to legal obligations).
• Object to direct marketing.
• Withdraw consent at any time.

To exercise your rights, contact us at admin@iscshajjandumrah.co.uk

9. Cookies & Tracking

We use cookies to improve website functionality and user experience. By using our website, you agree to our use of cookies. You can manage cookie preferences through your browser settings.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website, and where appropriate, we will notify you via email.

11. Contact Information

For privacy-related inquiries, please contact:
ISCS Hajj and Umrah
Phone: 0800 058 4148 / 0208 145 8371 / 0783 722 3119
Email: admin@iscshajjandumrah.co.uk
Website: www.iscshajjandumrah.co.uk